Fastest · Instant
In the app
Open Profile → Delete account and confirm. Your account is deleted immediately.
Can't open the app?
By email
Email tanvirmahin24@gmail.com and we'll delete your account within 30 days.
1. Delete your account in the app
- Open Prismfall on your Android device.Make sure you're connected to the internet.
- Open your Profile.Your Player ID is shown here — handy if you ever need to contact us.
- Tap Delete account.You'll see a summary of what will be removed.
- Confirm the deletion.Your account and data are permanently deleted straight away, and the app returns to its start screen.
2. Request deletion by email
If you can't open the app any more — for example because you uninstalled it or changed devices — you can ask us to delete your account instead.
- Email tanvirmahin24@gmail.com with the subject “Account deletion request”.
- Include your callsign and, if you have it, your Player ID.Details such as your Play Games display name, squad, trophy count, approximate last time you played or recent opponents help us find the right account.
- We verify the request and delete the account.Guest accounts have no email or password, so we may ask a follow-up question to make sure the account is yours. We complete deletion within 30 days and confirm by reply.
3. What is deleted
| Data | What happens |
|---|---|
| Account record and hashed device identifier | Deleted immediately |
| Google Play Games link (Play Games player ID and display name) | Deleted immediately: the citadel is no longer linked to your Google account |
| Callsign, profile, trophies and win counts | Deleted immediately; you disappear from leaderboards |
| Base layout, buildings, resources (Flux, Aether, Prisms) and army | Deleted immediately |
| Island themes, season pack benefits and achievement counters | Deleted immediately, together with any note of guest accounts merged into yours |
| Squad membership | Removed immediately. If you led a squad, leadership passes to its highest-trophy member; if you were the last member, the squad is deleted |
| Chat messages you sent | Deleted or permanently de-identified immediately |
| Chat announcements that name you (for example “… joined the squad”) | Deleted immediately |
| Your block list, and reports other players filed about you | Deleted immediately. Reports you filed are kept for review without your identity |
| Battle records and replays you took part in | Deleted or permanently de-identified immediately, so they no longer link to you |
| Session tokens | Invalidated immediately |
4. What is kept, and for how long
| Data | Why | Kept for |
|---|---|---|
| Purchase records (product, order ID, purchase token, account reference, status, test flag, Prisms granted, timestamps) | Refunds, charge-backs, fraud prevention, accounting and tax | As long as those obligations require. De-identified immediately: no longer linked to you or any player account |
| Technical server logs (IP address, request times and metadata) | Security and abuse prevention | Up to 30 days, then deleted automatically |
| Records we are legally required to keep, or need for an active abuse investigation or legal claim | Legal obligations | Only as long as required |
| Aggregated, anonymous statistics (for example total raids played) | Running and improving the game | May be kept; they cannot identify you |
Everything else is covered in our Privacy Policy.
5. Google Play Games and purchases
- Unlinking Play Games. Deleting your Prismfall account removes its link to your Play Games account; there is no separate unlink step in the game. You can also remove Prismfall's access to your Google account at any time in your Google Account settings.
- Achievements you unlocked are stored in your Google Play Games profile by Google, not by us. You can manage or delete them in Google Play Games.
- Purchases are not refunded when you delete your account, and what they granted is deleted with it. If you believe you're owed a refund, request it from Google Play before deleting: see Google Play's refund policies.
- Google keeps its own records of your Google Play orders under the Google Privacy Policy.
6. Before you delete
Deletion is permanent. We cannot restore a deleted account, its progress or its Virtual Items, including purchased ones. If you open Prismfall again afterwards, even with the same Play Games account, you'll start fresh with a brand-new account.
Uninstalling isn't deleting. Removing the app or clearing its data only removes your access to the account — the account stays on our servers until you delete it as described above.
7. Questions
Contact the Prismfall team at tanvirmahin24@gmail.com. To learn more about how we handle your data, read our Privacy Policy.